WORLDWIDE SHIPPING

FAQ

Here are a few of the frequently asked questions. To provide you with the best customer experience, your feedback is greatly encouraged. If you have any questions please send us an email at: support@ocnean.com.

Q. Where do you ship from?

A. We ship from our very own warehouse Maryland, USA. To help our planet, we strive to ship all of your items in one package.

Q. How long will it take for my items to arrive?

A. It will usually take 2-7 business days for all orders to arrive. Shipping times vary based on customer location. 

Q. How long will it take to dispatch the order?

A. It will take usually up to 3 business days. 
Our goal is to ship your package within 24 hours of receiving the order.

Q. Do you ship Worldwide?

A. Not yet! We want the whole world to enjoy our products soon and are working hard to reach this goal!

Q. Is shipping really FREE?

A. YES! We offer completely FREE shipping on ALL our products! We just ask that your order is at least $14.99. It helps both our beautiful planet and our business model to keep at it!

Q. Where is your company located?

A. Our company's headquarters are located in Maryland, USA. And all of our partners are in the USA as well.

Q. Which currency will I be charged in?

A. We process all orders in USD.

Q. Will I receive a confirmation number when I place my order?

A. Yes, all customers will receive an order number after placing their orders.

Please contact us if you don't receive one within 24 hours. 

Q. Who can I contact if I have a problem with my order?

A. All inquiries can be forwarded to support@ocnean.com

Q. How can I pay?

A. We accept all Major Credit Cards: Visa, Mastercard, Discover, Amex. We also allow Apple and Google Pay.

Q. Is Checkout on this site safe and secure?

A. You can be absolutely sure that all purchases here are safe and secure and are SSL-encrypted to protect your data!

Q. If I enter my email address will you sell my information?

A. We do not sell our customers information. Emails are strictly for follow-up and to send newsletters of our promotions and coupons for discounts.